Shipping policy

**Shipping Policy for Digital Products**

 Thank you for choosing our digital products. Please read the following policy regarding the delivery of your digital purchases.

**1. Delivery Method:**

As our products are digital and downloadable, there is no physical shipping involved. Upon completion of your purchase, you will receive instant access to download the digital product(s) directly from our website or through the provided download link in your confirmation email.

 **2. Delivery Timeframe:**

 Digital products are typically available for download immediately after the purchase transaction has been successfully processed. In some cases, such as pre-orders or products with specific release dates, access to the digital files may be granted at a later time, as specified during the checkout process.

 **3. Accessing Your Digital Purchase:**

 After completing your purchase, you will receive instructions on how to access and download your digital product(s). This may include logging into your account on our website, accessing a unique download link provided in your confirmation email, or following specific instructions provided on the product page.

 **4. Technical Support:**

 If you encounter any difficulties or issues with downloading or accessing your digital purchase, please contact our customer support team for assistance. We are committed to ensuring a smooth and hassle-free experience for our customers and will promptly address any concerns you may have regarding the delivery of your digital products.

 **5. Refund Policy:**

 Please refer to our Refund Policy section for information regarding refunds for digital products. While digital products are typically non-refundable due to their nature, we will assess refund requests on a case-by-case basis in accordance with our Refund Policy guidelines.

 **6. Contact Us:**

 If you have any questions or require further assistance regarding the delivery of your digital products, please don't hesitate to contact us at valerie@vheardscreations.com. Our dedicated customer support team is available to assist you and ensure that you receive the support you need.

 

Thank you for choosing our digital products. We appreciate your business and strive to provide you with a seamless and enjoyable shopping experience.

 

Shipping Policy for Custom-Made Items

Thank you for choosing our custom-made products! We strive to ensure your items are crafted with care and delivered to you as quickly as possible. Below is our shipping policy, along with instructions on how to return an item if necessary.

Processing and Shipping Times

  • Processing Time

    • All custom orders require a 3-day processing period to craft your item with the highest quality.
    • Once your item is crafted and prepared, we will initiate the shipping process.

    Shipping & Delivery

    • We offer 7-10 business day delivery for all custom items after processing.
    • Shipping times may vary depending on your location and carrier availability.
    • Please note that weekends and holidays do not count as business days, so orders placed on or around these dates may take a bit longer to arrive.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of the items and the destination address. 

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's progress.

Returns and Exchanges

Because our items are custom-made to your specifications, they are not eligible for returns or exchanges unless they arrive damaged or defective.

Damaged or Defective Items:

If you receive an item that is damaged or defective, please follow these steps:

  1. Contact Us: Email us at valerie@vheardscreations.com within 7 days of receiving your item. Please include your order number, a description of the issue, and photos of the damaged or defective product.
  2. Review Process: Our team will review your claim and, if approved, provide instructions for returning the item or sending a replacement at no additional cost to you.
  3. Return Shipping: We will cover the cost of return shipping for damaged or defective items. Please use the provided return label and ship the item back to us within 14 days of receiving the return label.

Order Cancellations

  • Once an order for a custom-made item has been placed, it cannot be canceled or modified after 24 hours. This is due to the personalized nature of the product.

International Shipping

  • Please note that customs duties, taxes, and other fees may apply to international orders. These are the responsibility of the buyer and are not included in the shipping cost.

Contact Us

If you have any questions or concerns about your order, shipping, or returns, please reach out to us at valerie@vheardscreations.com. We’re here to help!

Thank you for shopping with us! We appreciate your business and look forward to delivering your custom-made items with care.